Server Info

Network Overview

We are providing integrated Internet solutions that use a fiber optic network that was built with reliability, speed and redundancy in mind. The NOC (Network Operations Center) is connected to the Internet by two redundant DS-3 multi-homed connections and one OC3 connection. This high-speed connectivity combined with exceptionally fast and reliable servers guarantees breakneck access to your web site and 99.9% uptime 24 hours a day, 365 days a year.

Telco-Grade Data Center

A Telco-grade Cisco-powered data center provides the physical environment and world-class infrastructure necessary to keep your servers up and running 24 hours a day, 7 days a week.

This facility offers the widest range of physical security features including state-of-the-art smoke detection, HVAC (Heating Ventilation Air Conditioning) and fire suppression systems, and 24x7 secured access. This facility delivers the highest levels of reliability through redundant connections to multiple providers, fully redundant power on the premise and a backup generator.

Plus, the data center is staffed 24/7/365 with highly trained personnel proficient in networking, internet security and system administration ensuring 99.9% uptime, exceptional levels of quality, security and network reliability.

Connectivity

The servers are connected to the Internet through multiple redundant connections provided by some of the largest backbone providers in the world - UUNET, Genuity, and Global Frontier - ensuring data delivery to the end user in the fastest, most efficient manner possible. The system guarantees a 99.9% uptime by utilizing redundant connections.

	The network is fully switched with top quality components from Cisco Systems.
	The entire NOC is wired with 100 Mbps UTP Category 5 wiring.
	The data center has 2 DS-3’s (45 Mbps) and 1 OC3 (155 Mbps) on separate and diverse backbones (UUNET, Genuity and Global Frontier).
	A secondary data center is available at all times.

Redundant Power Systems

	The NOC receives 1200 amps of power through secure underground cables
	APC battery backup provides all equipment with uninterrupted power
	For extended outages, a 250 kw natural gas-powered generator provides backup
	Modular power protection for servers and business critical applications

Backup Storage

	1 - 25 GB HDD on each hosting server for daily backups
	Several 500 GB multi-tape backup systems connected via sub-net

Servers

All computer systems are custom-built at the data center providing enhanced levels of control, flexibility and the ability to remotely anticipate and resolve problems before they affect your service. Key components are:

	Dual 800 MHz Pentium III processors
	2 - 9 GB SCSI Main Drives
	360 MB RAM minimum configuration

Routing

The network utilizes Border Gate Protocol (BGP4). BGP4 protocol is the standard that allows for routing of packets of information sent out from the network, thus creating a truly redundant network by routing traffic over the most efficient route possible. Due to the redundant entirely-switched Cisco-powered network, data is automatically redirected through another route in the event of a router failure. Should one of the backbone providers fail, packets are automatically redirected through another one.

Bandwidth

The system includes top-of-the-line Cisco Systems 7000 series backbone grade routers on the core layer and Layer 3 switching on the distribution layer, providing superior segmentation and increased bandwidth across the backbone. Each server is connected to it's own switched 100 Mbps port, reducing congestion. This configuration provides maximum uptime in the event one of the providers faces an outage. Bandwidth utilization is continuously monitored, allowing accommodation of even the largest bandwidth surges.

It is a misconception that the amount of bandwidth (size of the pipes that carry the data) differentiate web hosting companies. But in reality it is not the size of the pipe that matters, it is the utilization levels that do matter. The system has multiple redundant connections which allow it to guarantee a maximum of 60 per cent capacity utilization at peak times and an average of 40 per cent utilization across the network.

Monitoring

In addition to multi-homed connections, 24/7 network monitoring is provided at the Network Operations Center (NOC) located in the US. The NOC monitors the HTTP port, and conducts Ping tests every 5 minutes to determine if the servers are active. In the event that a port is unreachable, an email is sent to every member of the technical staff. Additionally, the NOC provides the engineers with real-time status, notification and forecasting of network events. The data center is monitored 24/7 by highly qualified network engineers and administrators.